# ASUS Customer Claims RAM Missing After RMA Repair October 21, 2026 at 05:24 PM > A Dutch ROG Zephyrus G14 owner reports a 16GB RAM stick was removed during an official motherboard replacement by ASUS service technicians. A customer in the **Netherlands**, known as u/Thriceinabluemoon on **Reddit**, reports that their 2023 **ROG Zephyrus G14** gaming laptop returned from an official **ASUS** RMA service with missing hardware. The user claims a 16GB RAM stick was removed during the repair. The Taiwanese firm performed a motherboard replacement under an extended warranty but returned the unit with only 16GB of RAM visible in the **BIOS**. ASUS has denied that the additional memory existed, as the customer lacks prior photo or video documentation. This dispute highlights the challenges of verifying hardware configurations during manufacturer repairs. While the user shared BIOS images post-service, the lack of evidence regarding the original 32GB setup has led to a stalemate with the ASUS support team. [#Asus]() #ROGZephyrus #TechSupport [#GamingLaptop]() #RMA ## Related news ## [Asus Patches Critical Router Security Flaws]() October 24, 2026 at 02:17 PM ## [Nvidia Driver 621.01 Causes Video Playback Bugs]() October 24, 2026 at 11:23 AM ## [ASUS Launches ZenWiFi BN12 WiFi 8 Mesh Router]() October 22, 2026 at 05:10 PM ## [ASUS Unveils UGen Arc Pro B70 Graphics Card]() October 17, 2026 at 04:45 PM ## [Asus Upgrades User to RTX 5080 After RMA Delay]() October 17, 2026 at 09:55 AM