# ASUS Customer Reports Failed $1,300 Monitor RMA

October 31, 2026 at 04:04 PM

> A Reddit user claims ASUS returned a faulty ProArt 6K monitor with missing ports and requested a $1,300 deposit for a replacement unit.

A **Reddit** user, **u/hughtawdry**, reported a failed RMA experience involving a $1,300 **ASUS** **ProArt PA32QCV** 6K monitor. After sending the unit to a service center for warranty repairs, the device was returned with the original defects and two missing USB-C ports.

The user claims the I/O damage occurred during transit or at the facility. Over five weeks, ASUS provided six escalation numbers before offering an advanced replacement. This requires a $1,300 refundable deposit, which the user fears may not be returned.

The customer now plans to file a complaint with the **Better Business Bureau** and use the ASUS CEO escalation form. This incident highlights ongoing concerns regarding ASUS service quality and the financial risks customers face during the RMA process.


[#Asus](<https://hardwarebrief.com/hashtag/asus>) #RMA [#TechSupport](<https://hardwarebrief.com/hashtag/techsupport>) #ProArt #CustomerService

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