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# PNY Denies RTX 5090 Warranty Over Melted Cable

September 25, 2026 at 10:51 AM

> PNY rejected a warranty claim for a melted RTX 5090 connector because the user did not use a brand-specific power cable.

**PNY** has denied a warranty claim for an **RTX 5090** graphics card following a hardware failure where the **12VHPWR** connector melted. The failure occurred while the GPU was at idle, despite the owner using a stock VBIOS and a power limit below default specifications.

The owner used a stock 12VHPWR cable from an ATX 3.1-compliant **ASRock PG-1600G** power supply. PNY rejected the claim because a PNY-provided cable or adapter was not used, though its Rev 02.28.2025 warranty documentation lacks specific clauses regarding cables.

A PNY Senior Technician confirmed the denial is final and closed the support ticket. While PNY requires installation per its guide, that document only mentions 6-pin and 8-pin cables, omitting the 16-pin 12VHPWR connector used by the flagship RTX 5090 card.

**ASRock**


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