A customer in the , known as u/Thriceinabluemoon on , reports that their 2023 ROG Zephyrus G14 gaming laptop returned from an official RMA service with missing hardware. The user claims a 16GB RAM stick was removed during the repair.
The Taiwanese firm performed a motherboard replacement under an extended warranty but returned the unit with only 16GB of RAM visible in the . ASUS has denied that the additional memory existed, as the customer lacks prior photo or video documentation.
This dispute highlights the challenges of verifying hardware configurations during manufacturer repairs. While the user shared BIOS images post-service, the lack of evidence regarding the original 32GB setup has led to a stalemate with the ASUS support team.