A user, u/hughtawdry, reported a failed RMA experience involving a $1,300 ProArt PA32QCV 6K monitor. After sending the unit to a service center for warranty repairs, the device was returned with the original defects and two missing USB-C ports.
The user claims the I/O damage occurred during transit or at the facility. Over five weeks, ASUS provided six escalation numbers before offering an advanced replacement. This requires a $1,300 refundable deposit, which the user fears may not be returned.
The customer now plans to file a complaint with the and use the ASUS CEO escalation form. This incident highlights ongoing concerns regarding ASUS service quality and the financial risks customers face during the RMA process.