A Reddit user known as Willing-Avocado-4830 reported that NVIDIA rejected a warranty claim for an RTX 5090 Founders Edition purchased from the company's UK store. The one-year-old GPU reportedly suffered from black-screen crashes when running under full load.
NVIDIA denied the RMA because the serial number on the metal bracket was unreadable, despite the owner possessing the original packaging and proof of purchase. Other owners of RTX 5080 and 5090 cards have reported similar fading issues after months of use.
The situation highlights a potential design flaw where serial numbers on Founders Edition brackets degrade over time. This policy creates significant hurdles for consumers seeking repairs for high-end hardware, even when they provide valid purchase documentation.